TPAS Scotland partner with Hanover Housing Association to support tenant engagement

Hanover (Scotland) Housing Association provides and manage a wide range of housing and services, mainly for older people. With more than 5,000 homes throughout Scotland, their core purpose is to help older people feel safe and secure at home and to live fulfilling and independent lives.

We are delighted to announce that we will be supporting Nikki Fildes, the Customer Experience Manager with customer engagement projects.

TPAS Scotland Lead Development & Learning Officer, Leza Lafferty said, “We’re really looking forward to working with the team at Hanover to share knowledge, processes and best practice to improve tenant engagement across all their properties.  As an independent body we encourage tenants to be open and honest, sharing all their issues, fears and questions which we will anonymise and share with the team at Hanover, working with them to create strategies that really make a difference! Really looking forward to getting started”.