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Handling Customer complaints in an ever-changing environment
Keynote talk at the TPAS Housing Professionals Conference As CEO of Osprey Housing, Stacy Angus has been in the social housing sector for 16 years. Stacy is passionate about customer service and committed to driving high standards of service and quality, open and transparent communication between her staff and the tenants and community groups…
Total investment through borrowing in Scottish Registered Social Landlords (RSLs) is now £6.55 billion, says Regulator
The Scottish Housing Regulator has today published a new report on its analysis of RSLs annual loan portfolio returns for the period April 2021 to March 2022. The report highlights that as well as the existing £6.55 billion borrowing, RSLs plan to increase their borrowing by an additional £1.3 billion over the next five years. It also…
Landlords have many challenges in delivering net zero, says Regulator
Landlords have many challenges in delivering net zero, particularly those operating in rural areas and the islands. Most landlords are facing uncertain but significant and new costs for investing in energy efficiency and to achieve the decarbonisation of heating. This is in the context of a rent freeze until March 2023 and uncertainty in what…
Housing Regulator publishes annual report and accounts for 2021/22
The Scottish Housing Regulator today published its annual report and accounts for 2021/22. The report highlights the work the Regulator did during 2021/22 to safeguard and promote the interests of tenants, people who are homeless, and others who use the services of social landlords. George Walker, the Regulator’s Chair, said: “During 2021/22, we continued to work with…
We’re supporting STV’s Big Scottish Breakfast Appeal
Our chosen charity for 2022 is STV’s Big Scottish Breakfast appeal. We missed out on a face-to-face fundraising event last year so this year, in partnership with our friends at Clydebank Housing Association, we are running a Big Scottish Breakfast event on Friday 21st October at Centre81, Clydebank between 9am and 12noon (and everyone is…
Social housing tenants have a statutory right to have a say in the running of their homes, but what does that mean in practice?
“Communities have to have a say in decisions that affect them, and housing has one of the biggest impacts on people’s lives.” Helen Barton, TPAS In a recent podcast hosted by Jimmy Black and Kieran Findlay of Scottish Housing News our very own Helen Barton spoke with Castlehill Housing Association tenant Colin Stewart and tenant…
Freezing Rents and Protecting Tenants
Emergency legislation was proposed to the Scottish Parliament yesterday to increase protection for tenants from rent rises and eviction action during the cost-of-living crisis. If approved, this Bill will give Ministers temporary power to cap rents for private and social tenancies; effectively freezing rents to at least 31 March 2023. Enforcement of eviction actions resulting…
Social landlords must continue to vigorously challenge expenditure to keep rents as affordable as possible for tenants, says Regulator
Social landlords must challenge expenditure to ensure rents continue to provide value for money for tenants. This is the main finding of a new Report published today by the Scottish Housing Regulator. The report is the outcome of the Regulator’s thematic review of rent increases by Scottish social landlords. It is published in the context of the…
Scottish Housing Regulator publishes its National Report on the Scottish Social Housing Charter 2021/22
The Scottish Housing Regulator today published its National Report on the Scottish Social Housing Charter. The report gives the headline findings of social landlords’ performance against the standards and outcomes of the Scottish Social Housing Charter during 2021/22 as well as headlines from the Scottish Government’s latest homelessness statistics. The report sets out the continued impact of…
TPAS Scotland and The Regional Networks Affordability Survey
TPAS Scotland and The Regional Networks have come together to consult with tenants and landlords on how social housing rent is set in Scotland. We would appreciate you giving your views by filling in the enclosed survey to help identify how landlords are setting rent, what rent setting best practice looks like, and how tenants…
Regulator’s National Panel reinforces the scale of the financial difficulties facing tenants
New research from the Scottish Housing Regulator highlights the extent of the financial difficulties being experienced by tenants. The report brings together feedback from the National Panel of Tenants and Service Users. A quarter of panel members who responded said that they are not currently managing well financially, with around 6 in 10 saying that…
Frances Carson – a Community Superstar!
Frances was joint winner of the Alan Ferguson Tenant Champion of the Year at the recent National Good Practice Awards 2022 and her success is down to her amazing commitment and community spirit to drive change. Chairperson of Muirhead Tenants and Residents Association (MTRA) for the last 8 years and Chair of the local…
Stirling Tenants Assembly (STA) is a member of TPAS, and we are grateful for the support and advice which TPAS are always willing and able to provide. Last year our group had the benefit of training given by TPAS, particularly of use to newer members. The TPAS Annual Conference is an excellent learning opportunity. It is also a superb way to meet people from all areas of Scotland and to hear of their experiences with scrutiny and other activities. This is very helpful. TPAS keeps members continually aware of any events, training, study visits, etc. which members may find of interest.
Anna Johnston
Stirling Tenants Assembly
