Survey Results

We are really pleased to announce the results from our first National Tenant Voice survey

The first Tenant Voice Survey (TVS) gathered views on tenant experiences during the Covid 19 pandemic with a focus on relationships with their social landlords.

We heard from tenants across Scotland’s social housing sector

Key feedback from our online survey:

Landlords doing a good job

Although experiences vary significantly, TVS members reported they are generally satisfied with their landlords support and response to the pandemic.

75% said they have been contacted to see how they were getting on and offered support by their landlord.

50% of these contacts had been by phone, with letter and email being the other common methods used. These were their preferred methods.

Comments about this contact were generally positive, however, tenants said that contact was really good when COVID 19 hit and over time this contact has reduced.

Tenants said they would have appreciated more efforts, as time went by, like follow up phone calls.

Paying rent and security 

84% said they had no concerns about the future security of their tenancy

94%  had no concerns relating to their ability to pay rent. These tenants’ concerns focussed on accessing shops, community facilities and impacts on mental health and mood

Communication

There has been less use of digital options than might have been expected. Landlords have been using tried tested ways to communicate with tenants.

Information & Advice

There was an average rating of 7 out of 10 for:
• Information, advice and help to help pay rent
• Information received on impact/changes to services

Over two thirds said they had received information on how COVID 19 was affecting services by hardcopy, online newsletters and landlord’s web site. However, there is significant interest in receiving information by electronic newsletters, email and making a digital transformation.

Community Support

On community issues community spirit was rated as 6 out of 10 and 75% had not noticed any change to the levels of anti-social behaviour

Our next survey will be taking place in Spring 2021. You can sign up to the voice here or contact Elaine.Scoular@tpasscotland.org.uk or call 0141 552 3633